Privacy Policy

Bianca Muresian T/as Aifos Accounting ("Aifos Accounting", "we", "our" or "us") is committed to protecting your privacy and handling your personal information in an open and transparent manner.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, engage our services or otherwise interact with us.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We are also bound by professional confidentiality obligations as members of the Institute of Public Accountants (IPA).

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What Information We Collect

We may collect personal information that is reasonably necessary to provide our services, including:

• Name 
• Residential or business address 
• Email address 
• Telephone number 
• Date of birth 
• Tax File Number (where authorised) 
• Australian Business Number (ABN) 
• Financial and taxation information 
• Business information 
• Identification documents where required by law 
• Information you provide through our website or client portal 
• Information submitted through online enquiry forms 

We may also collect information about how you use our website, including your IP address, browser type, pages visited and device information.

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How We Collect Personal Information

We collect personal information:

• directly from you; 
• when you contact us; 
• when you engage us to provide services; 
• through our website enquiry forms; 
• through our secure client portal; 
• from your authorised representatives; 
• from government agencies where authorised; 
• from third parties such as banks, solicitors or financial advisers with your consent; 
• from publicly available sources where permitted by law. 

Why We Collect Your Information

We collect personal information so we can:

• provide accounting and taxation services; 
• prepare financial statements and tax returns; 
• provide business advisory services; 
• communicate with you; 
• respond to enquiries; 
• verify your identity where required; 
• comply with legal and regulatory obligations; 
• improve our services; 
• administer our website and client systems. 

‍Identity Verification and AML/CTF Compliance

Australian laws may require us to verify the identity of clients before providing certain services.

Where applicable, we may collect identification documents and other information necessary to comply with anti-money laundering and counter-terrorism financing (AML/CTF) legislation and other legal obligations.

Failure to provide requested information may prevent us from providing certain services.

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Disclosure of Personal Information

We will only disclose your personal information where necessary to provide our services or where required by law.

This may include disclosure to:

• the Australian Taxation Office; 
• the Australian Securities and Investments Commission (ASIC); 
• financial institutions; 
• superannuation funds; 
• legal advisers; 
• software and cloud service providers; 
• identity verification providers; 
• other professional advisers with your authority; 
• government agencies where required by law. 

We do not sell or rent your personal information to third parties.

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Overseas Disclosure

Some of the software providers we use store information on secure cloud servers located outside Australia.

Where personal information is disclosed overseas, we take reasonable steps to ensure appropriate privacy safeguards are maintained.

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Website Analytics and Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies may collect information such as:

• browser type; 
• device information; 
• pages viewed; 
• time spent on our website; 
• referral source. 

This information helps us improve our website and services.

You can disable cookies through your web browser, although some website functionality may be affected.

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Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Our security measures include:

• secure cloud-based systems; 
• encrypted communications where appropriate; 
• password protection and multi-factor authentication; 
• restricted staff access; 
• secure document storage; 
• regular software updates and cybersecurity practices. 

Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal, taxation, professional and regulatory obligations.

When information is no longer required, it is securely destroyed or de-identified where appropriate.

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Access and Correction

You may request access to the personal information we hold about you.

If you believe your information is inaccurate, incomplete or out of date, you may request that we correct it.

Requests should be directed to our Privacy Officer using the contact details below.

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Marketing Communications

We may occasionally send newsletters or information about taxation, business or regulatory changes that may be of interest.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions or contacting us directly.

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Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.

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Complaints

If you believe we have breached your privacy or mishandled your personal information, please contact us.

We will investigate your complaint promptly and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

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Contact Us

Privacy Officer
Bianca Muresian

Phone: 0439 102 332

Email: hello@aifosaccounting.com.au

Address: PO Box 48, Bellbowrie QLD 4070

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Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business practices.

The most current version will always be available on our website, and the date of the latest update will be shown at the top of this page.

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